Southika | South Indian Cuisine
1. Introduction
Southika | South Indian Cuisine ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store and protect the information you submit through our website and payment process. By using our website and purchasing our digital recipe products, you consent to the practices described in this policy.
2. Information We Collect
When you use our website, submit an enquiry, or purchase a digital recipe product, we may collect the following personal information: your name, email address, phone number, city, and payment/transaction information where applicable. Payment and transaction information is collected and processed by our authorised third-party payment processor (Razorpay) and may include transaction identifiers and payment status details.
3. How We Use Your Information
We use the information you submit for the following purposes: (a) processing your payments; (b) delivering your purchased digital products; (c) providing customer support and responding to your enquiries; (d) maintaining transaction records; (e) meeting legal and compliance requirements; and (f) general website and business operations such as order verification, communication and service improvement.
4. Data Protection
We are committed to protecting the personal information you share with us. We take reasonable technical and organisational measures to safeguard your data against unauthorised access, loss, misuse, or alteration. Access to your personal information is restricted to authorised personnel who require it to fulfil the purposes described in this policy.
5. Third-Party Payment Processors
Payments on this website are processed by Razorpay, our authorised third-party payment gateway. Your card, net-banking, UPI and other sensitive payment details are handled directly by Razorpay in accordance with its own privacy and security standards. We do not store your full card or banking credentials. We encourage you to review the privacy policy of Razorpay for details on how your payment information is handled.
6. Data Retention
We retain your personal information and transaction records only for as long as is necessary to fulfil the purposes for which it was collected, including delivering your purchased products, providing support, maintaining records, and meeting legal, accounting, or compliance requirements.
7. Your Rights
You have the right to request access to, correction of, or deletion of the personal information you have submitted to us. You may also request that we update or modify your details. To exercise any of these rights, please contact us on WhatsApp using the details below.
8. Security
We apply reasonable security measures to protect your personal information. However, no method of transmission or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security of information submitted through the website.
9. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, understand how the website is used, and operate basic website functions. You can control or disable cookies through your browser settings. Some third-party tools, such as analytics and the payment gateway, may also use cookies in accordance with their own policies.
10. Sharing of Information
We do not sell or rent your personal information. We may share your information only with trusted third parties who assist us in operating the website, processing payments, and delivering products — such as our payment processor — and where required by law or legal obligation.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.
12. Contact Information
If you have any questions about this Privacy Policy or how your information is handled, you can contact us on WhatsApp at +91 86691 39805, or through the Contact page on this website.